New York Subway Surpasses 80 Percent On-Time Performance

Metropolitan Transportation Authority (MTA) Chairman and CEO Patrick Foye, NYC Transit President Andy Byford, and Department of Subways Senior Vice President Sally Librera have announced new statistics that show subway performance improvements, with on-time performance at 81.5 percent in June. 

In June 2019, every weekday metric for the system is better than both June 2018 and the average of the past 12 months. Weekday on-time performance for June was approximately 81.5 percent and weekday major incidents decreased 27.4 percent from June 2018. Weekday train delays have also decreased, down 45.9 percent from last June.

The improvements have been reached due to the launch of the Subway Action Plan (SAP) and the Save Safe Seconds campaign. The SAP has provided additional union personnel, outside contractors, and new tools and methods for the maintaining and improving the system.  

“More than six months of sustained improvements show that our Subways team’s emphasis on the basics of service and our push to make strategic, institutional changes at every level through the Subway Action Plan is getting solid results that we are proud of,” said Foye. “And, with the passage of Central Business District Tolling through the leadership of Governor Cuomo, the best is yet to come.”

“Running a subway requires people with the right skills, the right mandate and the right focus to identify and eliminate root causes of delay,” remarked Byford. “I asked Sally and her team to focus on getting the basics right and to develop a campaign to complement the work already under way via the Subway Action Plan. Working with our union partners, our Save Safe Seconds campaign has safely speeded up service across the network with more improvements still to come.”  

A contributing factor to the reduction in delays has been progress made in reducing track debris fires. Year to date, track fires are down from 185 to 124, and they are down from 410 to 280 for the previous 12 months.  

Improvements made during the Subway Action Plan include:

  • Clearing more than 55,000 street grates to prevent ingress of litter and leaves that build up on the track;
  • Installing 51 miles of Continuous Welded Rail (CWR) across the system;
  • Repairing almost 25,000 minor track defects; and
  • Rebuilding and modernizing more than 300 signal stops to be moisture proof.