At the New York Metropolitan Transportation Authority (MTA) Genius Transit Challenge Conference, Joseph Lhota, MTA chairman, announced that he will conduct a top-to-bottom audit to overhaul the organization and present a plan within 60 days to modernize the subway system.
The MTA will work with transit experts and management consultants to identify strategies for short- and long-term transformational change, and, after 30 days, have a detailed, long-term plan, in conjunction with the MTA Genius Transit Challenge, to overhaul the system. The plan will focus on a series of MTA priorities, including changing and training personnel, implementing and executing processes that work, improving customer communication and engaging and implementing new technology.
"Millions of New Yorkers depend on the MTA every day, and we must rebuild confidence in the authority with a complete overhaul of the system – identifying the root causes of our problems and taking immediate and decisive action to fix them,” said Lhota. “It is our responsibility to transport people as safely, quickly and efficiently as possible, and the current state of the subway system is unacceptable. In tandem with the Genius competition proposals, we will deploy a multi-faceted plan to restore confidence to the MTA and prove that we can deliver for our customers."